How Voxel Photonics collects, uses and protects your information.
Last updated: 5 August 2026
Voxel Photonics Pty Ltd (ABN 75 602 835 307, “Voxel,” “we,” “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, hold, use, and disclose your personal information, and how you can access and correct that information or make a complaint.
We handle personal information in accordance with the Privacy Act 1988 (Cth) (the “Privacy Act”) and the Australian Privacy Principles (“APPs”). This Privacy Policy forms part of, and should be read together with, our Terms of Service and our Cookie Policy.
By using our websites, platforms, software, applications, and products (collectively, our “Services”), or by otherwise providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form or not. “Sensitive information” is a subset of personal information (such as health information) that is subject to additional protections under the Privacy Act.
The kinds of personal information we collect depend on how you interact with us. They may include:
We generally do not seek to collect sensitive information about you. If we need to collect sensitive information, we will do so only with your consent or as otherwise permitted by law.
We collect personal information in a number of ways, including:
Where it is lawful and practicable, you have the option of dealing with us anonymously or using a pseudonym. However, in many cases we will be unable to provide you with the Services, process your order, or respond to your enquiry without certain personal information.
If we receive personal information about you that we did not solicit, we will deal with it in accordance with the Privacy Act, including by destroying or de-identifying it where required.
We collect, hold, use, and disclose personal information for purposes including to:
We will only use or disclose your personal information for a purpose for which it was collected, for a related purpose you would reasonably expect, where you have consented, or as otherwise permitted or required by law.
We may use your personal information to send you marketing communications where you would reasonably expect us to do so or where you have consented. You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us at contact@voxel3d.co. We will action opt-out requests within a reasonable period. We do not sell your personal information.
We may disclose your personal information to:
We require our service providers to handle personal information consistently with the Privacy Act and only for the purposes for which we engage them.
Some of our service providers store or process personal information outside Australia. This means your personal information may be disclosed to, or accessible from, recipients located overseas, which may include the United States and other countries in which our service providers operate. Before disclosing personal information overseas, we take steps that are reasonable in the circumstances to ensure that overseas recipients handle your personal information in accordance with the APPs.
Voxel does not currently make decisions that could reasonably be expected to significantly affect your rights or interests solely, or substantially, through automated means using your personal information. If this changes, we will update this Privacy Policy to describe the kinds of personal information used in those computer programs and the kinds of decisions involved, in accordance with the automated decision-making transparency requirements of the Privacy Act, which take effect on 10 December 2026.
We hold personal information in electronic and, where relevant, physical form. We take reasonable steps to protect personal information from misuse, interference, and loss, and from unauthorised access, modification, or disclosure, including through access controls, secure hosting, and staff confidentiality obligations.
No method of transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security, and any transmission is at your own risk.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, warranty, or reporting obligations. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.
We maintain procedures to detect, assess, and respond to data breaches. If we experience an eligible data breach that is likely to result in serious harm to affected individuals, we will notify those individuals and the Office of the Australian Information Commissioner (“OAIC”) as required by the Notifiable Data Breaches scheme under the Privacy Act.
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant, or misleading. To make a request, contact us using the details in Section 15. We will respond within a reasonable period and may need to verify your identity before actioning your request. There is generally no charge for making a request, although we may charge a reasonable fee for giving access in some circumstances. If we refuse access or correction, we will provide reasons in writing (except where it would be unreasonable to do so) and explain how you can complain.
Our websites use cookies and similar technologies to operate, analyse, and improve our Services and, where applicable, for marketing. For details about the cookies we use and how you can manage them, please see our Cookie Policy.
If you believe we have breached the APPs or otherwise mishandled your personal information, please contact us using the details in Section 15 with a description of your complaint. We will acknowledge your complaint and aim to respond within a reasonable period, usually within 30 days. If you are not satisfied with our response, you may lodge a complaint with the OAIC:
If you have any questions about this Privacy Policy or how we handle your personal information, or you wish to make a request or complaint, please contact us:
Voxel Photonics Pty Ltd
Attention: Privacy Officer
433 Waymouth St, Adelaide SA 5000, Australia
Email: contact@voxel3d.co
We may update this Privacy Policy from time to time. Any changes will be effective when we post the updated policy on our website, and the “Last Updated” date will indicate when it was last revised. We encourage you to review this Privacy Policy periodically. Your continued use of the Services following any change constitutes acceptance of the updated policy.
